Get in Touch With Us
This page is for anything you want to raise with the Crypto Casinos editorial team — a bonus term that no longer matches what a site advertises, a question about how our rankings are put together, a partnership proposal, or a request to be removed from our mailing list. Email is the only channel we run, and a person reads every message.
Email the editorial team
Write to [email protected]. We aim to reply within two working days, and longer if your message needs a listing re-checked against a brand's current terms.
Messages get answered faster when they include the brand name, the page you were reading, the wording you are querying, and a screenshot or the date you saw it. Bonus offers on crypto casinos change without notice, so the date matters more than you would think.
What readers usually write in about
- Offer accuracy — a no deposit bonus, free spins count or cashback percentage that differs from what the operator shows you. This is the correction we act on quickest.
- Terms we have summarised — wagering multiples, maximum cashout caps, expiry windows, excluded games. If our summary reads differently from the operator's terms page, the operator's terms are the authority and we will amend ours.
- Verification and account questions — general queries about how identity checks work at crypto casinos. We can explain the pattern; we cannot access, unlock or close anyone's account.
- Withdrawal problems — we have no view of your balance or transaction history. Contact the casino's own support first, then tell us if a pattern emerges, because repeated reports affect whether we keep a brand listed.
- Partnerships and affiliate enquiries — introduce the brand, the licence it holds, the currencies and networks it supports, and the offer you want assessed.
- Safer gambling — flag it in the subject line and we will point you to independent support in the UK rather than to an operator.
What we cannot do for you
We are an independent comparison site, not an operator, an agent or a regulator. That means no account access, no deposit or withdrawal handling, no bonus credits, no dispute arbitration and no confirmation of whether a specific person is eligible for a specific promotion. Only the casino can answer those, and their live chat will resolve them far faster than we can.
How we are funded, in plain terms
Crypto Casinos may earn a commission when a reader opens an account through one of our links. That is how the site pays for itself. It does not decide position, rating or whether a brand appears at all, and it does not stop us publishing a drawback. If you think a ranking looks bought, say so in your email — we would rather explain our reasoning than leave it implied.
How we rate the brands you may be writing about
Our editorial scores are researched and verified desk assessments, not customer-review averages and not the result of us depositing or playing. We read published terms, check licensing statements, compare deposit and withdrawal conditions across brands, and re-check listings on a schedule. Advertised processing speeds are recorded as advertised, never as measured.
The criteria that carry the most weight for a no deposit offer are simple: how much you must wager, whether winnings are capped, how long you have, and whether you can withdraw without a full identity file. If your message challenges one of those four points, we will look at it.
The brands raised with us most often
These are the highest-ranked listings on the site and the ones our inbox concerns most. Each entry below explains why it sits where it does, and the limitation you should weigh before you sign up.
BetPanda — rated 10.0
BetPanda heads our table because it combines a long-running promotional calendar with ongoing value rather than a single front-loaded bonus. Its headline package is the $750k World Cup Race plus 10% weekly cashback plus a 100% bonus up to 1 BTC. The material conditions are the ones worth reading first: the match bonus needs a qualifying deposit, so it is not a no deposit offer, the 1 BTC figure is a ceiling almost nobody reaches, cashback is calculated on net losses over a set weekly period, and race prizes depend on turnover against other players. Limitation: a race-driven structure rewards heavy, sustained play, which makes the advertised top line a poor guide to what a casual player will actually receive.
CoinPoker — rated 9.9
CoinPoker earns its place for a different reason to the rest of the list — it is built around player-versus-player poker with crypto at its core, so the value comes from rake and field quality rather than slot wagering. The offer is 150% up to $2,000 on deposit. Expect the bonus to release in increments as you generate rake rather than landing in your balance in full. Limitation: if you do not play poker, this is the weakest fit on the page, and a rake-release bonus is slow to clear compared with a straight slots match.
Cryptorino — rated 9.8
Cryptorino is listed for the clarity of its two-part offer: a 100% match bonus up to 1 BTC alongside 10% weekly cashback. The pairing matters because cashback keeps returning value after the welcome bonus has expired, which is where most crypto casino promotions run dry. As always, the match requires you to fund the account first, the cap is theoretical for most players, and cashback will be subject to a minimum loss threshold and a claim window. Limitation: a 100% match is unremarkable next to the larger multipliers elsewhere on our list, so you are trading headline size for a steadier stream.
Punkz — rated 9.8
Punkz advertises a 20,000 USDT welcome bonus plus 15% cashback. The large USDT figure is a tiered maximum spread across deposits, not a lump sum, and the cashback rate will be tied to a VIP level. Limitation: very large stated ceilings usually come with the highest wagering requirements on a page like this, so read the multiple before the number.
Side by side on the points that decide it
| Brand | Editorial rating | Headline offer (deposit required unless the operator states otherwise) | Ongoing value |
|---|---|---|---|
| BetPanda | 10.0 | $750k World Cup Race + 100% up to 1 BTC | 10% weekly cashback |
| CoinPoker | 9.9 | 150% up to $2,000 | Poker rake-based |
| Cryptorino | 9.8 | 100% up to 1 BTC | 10% weekly cashback |
| Punkz | 9.8 | 20,000 USDT welcome bonus | 15% cashback |
| Hyper Lucky | 9.6 | 100 free spins | 20% daily cashback up to $10,000 |
| Winna | 9.6 | Up to 60% rakeback | 25% instant cashback |
| Thrill | 9.6 | Up to 70% rakeback | 10% cashback |
| BC Game | 9.6 | Four match bonuses up to $4,000 + 400 free spins | Tiered promotions |
| Wild.io | 9.5 | 400% match up to $10,000 + 300 free spins | Match-led |
| Vave | 9.4 | Up to 4 BTC + 100 free spins | 5% cashback |
Questions about money that we can answer generally
We hold no funds and process no payments, so nothing you send us involves a transaction. What we can explain is the shape of it. Playing at these sites costs whatever you choose to deposit; a bonus described as "no deposit" should require no funding, and if a page of ours implies otherwise, that is exactly the sort of error worth emailing about.
Deposits and withdrawals at the brands listed here run mainly in cryptocurrency — Bitcoin, and commonly stablecoins such as USDT where an operator supports them. Network fees are charged by the blockchain, not the casino, and they vary with congestion. Crypto withdrawals are typically quicker than card or bank transfer because there is no intermediary, though an operator's own review step can add time. Where a site also accepts fiat, GBP deposits by card or bank transfer usually carry a minimum amount and a slower payout schedule. Minimums, maximums, per-withdrawal fees and any weekly or monthly caps are set by each operator and change, so check the cashier page before you commit — we will not quote a figure we cannot verify.
What is on offer at the sites we cover
If you are writing in about a specific game or category, it helps to know how we group them. Crypto casinos generally run slots, table games such as blackjack, roulette and baccarat, live-dealer rooms streamed with a human croupier, sportsbooks, poker where the operator supports it, and the crypto-native originals — crash games, dice, mines, plinko and similar titles with a visible multiplier and a manual cash-out. Those originals are the category readers query most, because the pace and the house edge behave very differently from a slot, and bonus terms often exclude them from wagering contribution. Check that exclusion list before you assume a bonus can be cleared on crash.
Sportsbooks and the other products beside the casino
Several of the operators listed here are not casinos alone. Sports betting sits alongside the casino at brands that run both, with its own welcome offer, its own minimum odds requirements and separate wagering rules — a casino bonus rarely crosses over to the sportsbook, and vice versa. CoinPoker's poker room is the clearest example of a distinct product: you are playing other people, not the house, and the bonus mechanics follow rake rather than turnover. Esports markets, virtuals and racing appear at some brands too. If you are contacting us about an offer, tell us which product it belongs to, because the terms are almost never shared.
Eligibility, regulation and what that means for your enquiry
You must be 18 or over to gamble or to open an account at any site we list. We will not answer account queries from anyone who cannot confirm that.
In the UK, operators licensed by the Gambling Commission are bound by its rules on identity verification, advertising and player protection, including participation in GAMSTOP. Many crypto casinos hold licences issued outside the UK instead, which means the protections and the complaints route differ — you would be dealing with the operator's own process and its overseas regulator rather than a UK body, and dispute resolution can be slower and less certain. That is the single most important practical difference to understand before you deposit, and it is why we recommend reading the licensing footer on any site rather than taking a badge at face value. For background on how offshore-licensed sites operate relative to the UK self-exclusion scheme, our guide to non-GamStop casinos in the UK covers the ground in detail.
A further obligation sits with you: crypto gains and gambling are treated differently for tax purposes, and if you are unsure how a disposal of cryptocurrency is handled, take advice from a qualified professional. We cannot give tax, legal or financial advice, and we will say so rather than guess.
Corrections, complaints and how far we will go
- Email [email protected] with the brand, the page, and what you believe is wrong.
- We re-check the claim against the operator's published terms and licensing information.
- If we were wrong, we amend the page and note the date it was last verified.
- If the operator has changed its offer, we update the listing to match.
- If a brand repeatedly advertises terms it does not honour, we review whether it stays on the site at all.
That last step is not theatre. A listing is only worth something if it can be lost.
Before you write
If your question is about a balance, a pending payout, a locked account or a bonus that has not credited, the operator's support team is the right first stop and will be quicker. If it is about the accuracy of what we have published, how we rank, who pays us, or where to find independent support in the UK, this inbox is the right place. Take your time over the message — the more specific it is, the more useful our reply will be. Content last fact-checked Sep 20, 2026 by Freya Langford. 18+; gamble only with money you can afford to lose.